Reference

Read Our Terms Before You Start

These terms set out the rules that apply to your BDTBet account — how it is opened, how payments via bKash, Nagad, and Rocket are handled, and what conditions apply in your region.

Account eligibility rulesbKash, Nagad, Rocket payment termsRegional access conditionsAccount closure process
BDTBet Read Our Terms Before You Start
POLICY CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a concern about how they apply to your account, our support team is available through the channels below. For payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you reach out — it speeds up the review considerably.

Live Chat Open the chat window from any page on the site. Describe your terms query and a support agent will respond directly, with access to your account record.
Email Support Send detailed queries or formal complaints to our support email address. Include your registered mobile number and the relevant section of the terms you are asking about.
Account Help Page The account help section covers common terms questions — wallet verification steps, closure requests, and how regional restrictions are applied to your account.
HOW WE APPLY RULES

How BDTBet Handles Your Account Data

We hold account data only for as long as it is needed to operate your account and meet our legal obligations. You can request a summary of what we hold, ask for corrections, or request account closure at any time through live chat or email. Security measures on your account include OTP verification at login — the one-time code is sent to the mobile number you registered, so keep that number current.

Data Retention

We keep your account data for the period required by the terms and applicable law. After closure, we retain only what is legally necessary and delete the rest on a rolling schedule.

Account Security

Login uses OTP sent to your registered mobile. If your number changes, update it via account settings before your next session to avoid access issues.

Your Rights

You can request access to your stored account information, ask us to correct inaccurate details, or request full account closure. All requests are handled through support.

Terms Updates

When we revise these terms, the updated version goes live on this page with a new date. Continued account use after that date means you accept the revised terms.

Common Questions About Our Terms

These are the questions we get most often about account terms, eligibility, and how our rules apply to payments and account management in Bangladesh.

Account eligibility depends on your age, your local law, and whether your region is currently supported. You confirm your eligibility when you register; providing false information to open an account breaches these terms.

Wallet name mismatches trigger a manual review. Contact live chat with your bKash transaction reference and our team will verify and match the deposit to your account once identity is confirmed.

We publish any revision on this page with an updated effective date. We do not notify every account individually, so checking this page periodically keeps you current. Continued use counts as acceptance.

Request account closure through live chat or email support. Any pending withdrawals to Nagad or Rocket are processed before the account is closed. Once closed, the account cannot be reopened.

We retain only what our legal obligations require. The rest is deleted on a rolling schedule after closure. You can ask for a summary of retained data by contacting support directly.

The core account terms apply equally across all three wallets. Each has the same name-verification requirement. The only differences are those set by the payment rails themselves, not by our terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.